Shipping
- Cost: free on every order within the United States.
- Processing: 1 to 3 business days.
- Delivery: most orders arrive within 7 to 14 business days from the order date.
- Tracking: a tracking link is emailed when your order ships.
If your tracking has not updated for several days, email us and we will chase it with the carrier for you.
Returns and exchanges
- Damaged, faulty or wrong item: email us a photo within 7 days of delivery and we will send a replacement or refund you in full. You will not need to send anything back or pay anything.
- Wrong size on a harness: within 14 days of delivery, email us and we will send a different size. The harness must be unused, and we ask for $7.95 toward postage for the replacement.
- Order not arrived: if tracking shows your order has not been delivered 45 days after it shipped, we will resend it or refund you in full. Orders that tracking shows as delivered are not eligible.
- Change of mind: because our products are for pets and ship directly from our fulfilment partners, we cannot accept returns for change of mind. Please check the size guidance before ordering, and email us if you are unsure. We are glad to help you choose.
To start any of these, email hello@lifelongpaw.com with your order number.
Minor cosmetic marks, such as a loose thread or light creasing from packaging, and damage to the outer shipping box only, are not treated as damage. Claims must reach us within the time limits above.