How long does delivery take?
Most orders arrive within 7 to 14 business days. Orders are processed in 1 to 3 business days, then shipped with tracking. You will get an email with your tracking link as soon as your order ships.
How much is shipping?
Shipping is free on every order within the United States.
Where do you ship from?
Our products ship directly from our fulfilment partners, which is why delivery takes a little longer than a next-day retailer.
How do I choose the right size?
Each product page has size guidance. Measure your dog before ordering rather than going by breed, and if your dog is between sizes or you are unsure, email us at hello@lifelongpaw.com with your dog's weight and measurements and we will help.
What if it does not fit?
If a harness is the wrong size, email us within 14 days of delivery and we will exchange it for a different size. It must be unused, and we ask for $7.95 toward postage. We cannot accept returns for change of mind, so if you are unsure about size, ask us first. See our Shipping, Exchanges and Returns page.
What if my order arrives damaged or wrong?
Email us a photo within 7 days of delivery and we will replace it or refund you in full, at no cost to you.
Are your products medical devices?
No. They are physical support and comfort aids. They are not medical devices and are not intended to diagnose, treat or cure any condition. Please check with your vet about what is right for your dog, especially after an injury or surgery.
How do I contact you?
Email hello@lifelongpaw.com. We reply within 1 to 2 business days.